Zoysia Farm Nurseries: Customer Reviews

Zoysia Farms Customer Reviews

Based on 665 independent service ratings over the past year
Overall Experience Rating:
4.1 out of 5
All reviews courtesy of Feefo
5 stars out of 5  
418
4 stars out of 5  
80
3 stars out of 5  
61
2 stars out of 5  
39
1 star out of 5  
67

Page 1 of 67
5 stars out of 5
Trusted Customer
2 days ago

Ordering is easy, now just waiting for the products to arrive.
Merchant reply by John 2 days ago Thank you for your feedback and hope you are all safe after such a wild weather weekend. We are still holding off shipments to your area for about another week while things get back to a more normal state. Thank you for your patience.
2 stars out of 5
Jerry Kershner
2 days ago

No communication

I am not able to positively review my experience at this time. I ordered the super pack on April 23 and received acknowledgment of said offer on that date. Since then, NOTHING! No communication on status and, obviously, no grass. Today is April 29.
Merchant reply by John 2 days ago The busiest weeks of the year present challenges for all of us here. We are working to get out all orders in as timely a basis as possible. The good news, I can see your order on the harvesting schedule which means it should leave either later today or tomorrow. Once the order has shipped you will receive a shipping notification with a tracking number which will allow you to get delivery updates direct from the FedEx site. Happy planting.
2 stars out of 5
Trusted Customer
2 days ago

Sod was dead on arrival

Poor communication. Did not know when order would be shipped. Called and was told the order was being processed, and it would be shipped in a couple of days; but no precise shipping date. Note: This is a perishable product. 15% of the sod had died in transit.
Merchant reply by John 2 days ago Thank you for the feedback. The vitality of the plants are in the roots and once planted they will send up new green blades of grass. While they may appear less then healthy, the plant is fine and will bounce back. We harvest from our fields every day we can (rain prevents harvesting) and orders are shipped in the order they are received. I wish we could just go to a shelf and pick a box but that would not give healthy plants. Hopefully you planted and gave a chance to even the ones you perceived as dead. I also note your email provider msn.com bounced both the order confirmation and shipping notification emails we sent. You might want to check with then as to why they are not delivering emails notifications sent to you. I have made a note with your order that plants arrived looking less then their best in case they don't make it and need replacement.
5 stars out of 5
DAVE JASIENSKI
3 days ago

Excellent… I have been a customer for years 👍👍👍👍👍
Merchant reply by John 2 days ago Always a pleasure to see returning customer. We deeply appreciate your support.
5 stars out of 5
J Thorpe
8 days ago

Great service, fast shipping

Ordering was straightforward, and all of my questions were quickly answered when I called by a helpful, friendly, knowledgeable, live person! I received my order in 4 days and had all the plugs in the ground within a day.
Merchant reply by John 8 days ago We are very happy to hear you were so pleased with the services we provide. Especially the great customer service team we are lucky to have. They are very dedicated to helping customers be successful with their lawn projects. Thank you for taking the time to share your experience with such kind words.
5 stars out of 5
Trusted Customer
9 days ago

Solid product at a value price

Good ontime shipping, product well packaged, grass in good condition upon arrival, great communication on order status and shipment date.
Merchant reply by John 9 days ago Thank you for taking the time to share your experience. Much appreciated.
3 stars out of 5
Trusted Customer
9 days ago

The website is a little clunky and not the easiest to understand. This was my second order and I was not thrilled with either. The product was not in good shape when it arrived and the second order was for precut super plugs where about half had to be cut by me. I'm not likely to order from them again.
Merchant reply by John 9 days ago Thank you for taking the time to give us your feedback. We apologize that some of the Super Plugs needed additional finishing to be cut all the way through. Usually running a utility knife gently along the cuts will finish the job. We are very vigilant in watching the cutting depth but some do slip thought due to the nature of field harvesting and the variable amount of earth taken. We will continue to work to improve the result.
5 stars out of 5
Karen S.
9 days ago

Yay! It's ZOYSIA Season!!

I've been a customer for several years; customer service has always been beyond excellent whether I order online or pick-up at the farm!
Merchant reply by John 9 days ago Always happy to meet customers in person and discuss their lawn. Thank you for your kind words. They are particularly appreciated at this time of year.
5 stars out of 5
Trusted Customer
10 days ago

Packaged well and fast shipping.

Fast shipping and plugs were packaged well. Only one small thing to complain about would be the plugs were not cut very well and were hard to tear them apart.
Merchant reply by John 9 days ago We are so sorry the plugs were not cut all the way through. I will be on my way next to talk to that team. Usually running a utility knife along the crease of the cut solves the issue. Tearing them apart is tough work with Zoysia as the grass grows very thick and dense almost too hard to tear apart. Thanks for all the feedback. Much appreciated.
5 stars out of 5
Trusted Customer
10 days ago

No problems.
Merchant reply by John 9 days ago Great to hear. Thank you.
Page 1 of 67
What's special about
Zoysia Grass?
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best Zoysia Grass?
answer >
 How do I know Zoysia Grass
is right for my lawn?
answer >
 Are plugs better
than seed?
answer >